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Placing An Order
Presently orders may be placed as follows: (in order of "speed of processing")

1. Via Telephone: with one of our account executives. This is the fastest and most secure option at this time, (876) 978-RDAB
2. Via E-mail: to orders@rdab.net
3. Via E-mail: Using our automated order entry form
4. Fax: to (876) 946-3608

Fax and E-mail orders must include the following:

-- Company Name or name of Individual (Purchaser)
-- Client Contact Phone #
-- Date (on which fax was sent)
-- Product Description (for each item)
-- Item Number (for each item - if available)
-- Quantities (for each item)


Processing of orders begin on submittal of an approved purchase order or a deposit of 50% of the value of the order.


Payments
Payments may be made by any of the following ways (in order of preference):

1. Direct Deposit/Lodgement: at any branch of Scotia Bank or National Commercial Bank Islandwide
NCB Account # : 24 100 9610
BNS Account # : 22-16 - New Kingston (for lodgements to BNS Account "New Kingston Branch" must be stipulated on the deposit slip)

2. * Company Cheque : on submittal of invoice (from RDAB Services)
3. Personal Cheque: where client is personally known to account executive
4. Cash: C.O.D. (either on pickup at or Winsor Ave. Office or on Delivery)

Assumed method of payment by Enterprise clients


Shipping/ Delivery
All items are "done-to-order" (prepared on submittal of a valid order). A turn-around time of 24-48 hrs. is standard on most items. (*Enterprise clients can experience turnaround times under 24 hrs.)

The following items enjoy free delivery with the Kingston Metropolitan Area:

-- PC's
-- Components and Peripherals of a combined value over $10,000
-- All items sold to enterprise clients


Warranties
One (1) Year warranty is offered on all items sold except where stated as otherwise.

Returns will be accepted only after issue of a valid RMA (Return Merchandise Authorization) number.


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